Are you listening to understand or listening to reply?


2nd October 2014

Listening is more than just hearing... 

We have all had those moments, when you walk away from a conversation then realise you cannot remember what the person said, wanted you to understand or wanted you to do!

When people are asked to describe the skills and attributes of the best manager they have had, listening invariably features in the first three things they mention. To be effective as a manager and win the trust, respect and engagement of your people active listening is a vital skill. It is also fundamental to being able to coach well. When you actively listen you let the speaker know that you are interested in what they are saying and they feel encouraged to say more. 

To listen well there are a few key things you need to do, so here are our top 5 tips.  

Give it a go! 

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