Service
Aim
To enable managers to understand what is excellent customer service and how to deliver it effectively
Objectives
At the end of this workshop you will be able to:-
- Understand what customers want
- Identify what needs to be done to improve customer satisfaction
- Retain customers through improvements in the service provided
Content
- Changing customer demands and expectations
- Listening to your customers
- From satisfaction to delight
- Building relationships with your customers
Management Skills Trainer
We are looking for a management skills trainer who is fluent in French.
What do Leaders Need to Have?
Empathy or toughness? What we need from our leaders is the ability to combine the two – an edge.
Audi UK Role Profiles
Selected by Audi to research and rewrite their job role profiles to accurately reflect the activities, knowledge, skills and behaviours that an individual requires to effectively carry out roles within the Audi network now and moving forward. The roles were research via surveys, focus groups and within retailers.
Nestlé Waters - Mentoring Toolkit
Extension of Manager's Toolkit with a new section on Mentoring