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Management Retail Training: Management - Training Retail Managers Great retail managers not only have an eye for an opportunity and an instinct for a sale, they also get their teams motivated and properly focused. We have extensive experience of working with retail managers in the luxury, high street, mail order and automotive sectors. We understand the mind-set and the operational challenges that retail managers face. The need to lead from the front, energise the team and at the same time empower and coach their staff, ...
Training Managers to Coach: Training Managers to Coach Have you identified the need for your people to be more innovative and help drive improvements and efficiency? Do you want your managers to get closer to what is actually going on and to talk to their people about how they can improve what they are doing? Perhaps in your business there is a need to raise levels of engagement through increased empowerment and personal development so that you can secure more sustainable success? Or maybe you are just looking for less t...
Delegation Skills: Delegation Skills Delegation Skills is one of our one day courses. AIM: The ability to delegate well helps motivate others by giving them more interesting and challenging work and frees precious time to help you focus on your priorities. The aim of this course is to introduce you to a series of tools and techniques to help you delegate successfully. You will learn which of your tasks are best to delegate, how to assess the most appropriate person to do that task, and how to c...
Developing Assertiveness: Developing Assertiveness - One Day Course Developing Assertiveness is one of our one day courses. AIM: The absence of assertiveness is often at the heart of interpersonal and personal difficulties at work. This programme is designed to teach you the fundamental strategies for communicating assertively and developing productive, successful working relationships. It contains lots of practical tips and ideas to help you get your messages across in a more impactful manner and ...
Effective Meetings: Effective Meetings - One Day Course Effective Meetings is one of our one day courses. AIM: Time is a precious resource and no-one wants their time wasted. Yet many of the business meetings we attend leave us with the feeling that nothing much has been accomplished and our time could have been better spent elsewhere. This course will give you the skills and tools to achieve more focused and productive meetings. Participants at these meetings will leave with more energy and enthusias...
Handling Conflict: Handling Conflict Handling Conflict is one of our one day courses AIM: Conflict at work can waste energy and time, and frequently de-motivates other as well as the people directly involved. Many people are afraid of dealing with it and prefer to ignore it, often with serious consequences. If it is recognised, acknowledged and handled constructively it can be a really positive force, and will release and energy and renew commitment. The aim of this course is to enable you to develop the s...
Influencing and Managing Stakeholders: Influencing and Managing Stakeholders Influencing and Managing Stakeholders is one of our one day courses. AIM: As businesses move towards flatter structures, the ability to successfully influence others without direct authority is an essential skill. In order to work effectively, people need to be able to build relationships with the right people using a range of communication styles to gain buy-in, achieve alignment and ensure action. Alongside this, skilled influe...
Managing Emotions: Managing Emotions Managing Emotions is one of our one day courses AIM: Pressure for results, long hours, change, demanding ambiguous situations can all produce emotional reactions that can frequently take us by surprise. Whilst all of us are susceptible to sudden emotional reactions, there will be some people who have more difficulty controlling themselves.Their behaviour can quickly destroy trust and working relationships with negative consequences for performance. This course...
Managing Underperformers: Managing Underperformers Managing Underperformers is one of our one day courses. AIM: When you have an underperformer in your team, they take up a lot of management time and drain the motivation of the team as a whole. Being able to turn the situation around as quickly and as painlessly as possible is an essential skill. The aim of this course is to help identify the real causes of underperformance and, having identified them correctly, know and apply the best fit solution...
Managing Your Time: Managing Your Time Managing Your Time is one of our one day courses. AIM: Managing your time is common sense, but it is not always common practice. If we are honest, our behaviour is often driven by the amount of short term pleasure we gain from doing something. Many of us enjoy being driven by events, the urgency of a situation, crises, successful fire-fighting etc. If we are not careful it becomes the norm. But whilst these activities can provide a short term burst of energy, in...
Performance Feedback: Performance Feedback Performance Feedback is one of our one day courses. AIM: When we think about giving others feedback on their performance, the first thought that comes to mind is usually negative. Too often givers focus on bad news and no-one really enjoys doing that! Recipients often expect only criticism and become ready to defend and argue. The aim of this course is to enable you to give regular, relevant feedback, both positive and negative. It will help you see the ...
Presentation Skills: Presentation Skills Presentation skills is one of our one day courses AIM:Would you like your presentations to have more impact? Would you like to feel more confident and clear when you make a presentation? The aim of this course is to enhance your presentation skills so that you presentations are more professional and successful. It will help you use your voice, posture and tone to really engage your audience. OBJECTIVES: At the end of this workshop you will be able to: Prepare, stru...
Reviewing and Appraising Performance: Reviewing and Appraising Performance Reviewing and Appraising Performance is one of our one day courses. AIM: The ability to effectively discuss your peoples’ performance with them is an essential management skill to ensure they continue to deliver the high levels of performance the business requires. The difficulty is these conversations either take place too infrequently or become too formulaic. They therefore lose their meaning and purpose de-motivating both the e...
Louis Vuitton Retail Leadership Challenge: Management Case Study - Louis Vuitton Retail Leadership Challenge This world leading luxury brand has experienced fast growth in its global store network resulting in the need to ensure the right retail management capability is in place to lead and manage the stores. This programme aimed in the beginning at the managers of Maisons and Global Stores quickly became the standard, global programme for front-line retail managers. Its emphasis is on helping retail managers develop the people manage...
Nestlé Waters Change Toolkit: Management Case Study - Nestlé Waters Change Toolkit Nestle Continuous Excellence (NCE) is Nestlé Waters’ LEAN change initiative. We were asked to design, write and produce a bespoke toolkit which would help NCE champions to support managers in the implementation of NCE. We created the NCE Transformation toolkit with a specific purpose of helping people to engage in the NCE journey. The toolkit is practical, colourful, user friendly and has a journey...
Meet the Team: Meet the Team Graham Stickland - Founder and Director Graham has extensive experience in helping global organisations address leadership and management capability challenges. He is skilled in designing learning events which impact participants and really help move the business forward. ...
How We Work: How We Work We will work with you to understand your business and your objectives in order to design a bespoke, practical solution which will work. Our development programmes are interactive, challenging, encourage debate and are designed to ensure all learning is relevant and can be applied quickly and effectively back in the workplace. We believe in transferring knowledge and skills and we run a number of Train the Trainer Programmes for a range of clients. With the right training and...
Management Testimonials: Management Testimonials "The training was a great moment for me, Andrew was a great facilitator and the Team was just fantastic where we were able to exchange lots of learning and best practices. The training itself was very informative and educative and I personally had lots of take away that I started deploying in my store." Dimensions of Leadership, Milan 2013. Rony Abou Rjeily Store Manager Louis Vuitton,Abu Dhabi "I just loved the course, Andrew was really...
Coaching Case Study: Coaching Case Study - Harwoods "Following my promotion from Line Manager to Director, Contact Consulting designed a bespoke development plan that over a three month pre-appointment period prepared me for the Leadership challenges I would face when I began the role. Through 6 intensive one on one coaching sessions we talked through many of the situations I now face on a daily basis. As a result I react to these situations in a far more confident and professional way than I would have befor...
Coaching Testimonials: Coaching Testimonials "My individual coaching with Contact Consulting enabled me to understand the reasons I react and feel the way I do within certain situations and when dealing with certain challenging people. It allowed me to develop as an individual by increasing awareness, confidence and belief which in turn allowed me to develop and execute ideas I had which I may have held back from acting upon previously. As a result of this, I believe Colbornes now has a manager who ...
Training Course Case Studies: Training Course Case Studies Case study 1 -The Walt Disney Company Our Influencing Skills course has featured in the Disney Executive Development Curriculum for more than ten years. This international programme, originally launched within Disney Consumer Products in Paris, helps individuals and managers operate productively both in the Disney environment and with partners, licensees and suppliers. Giving them insight into different influencing styles, participants are able through exercises, ...
Talent Development Testimonials: Talent Development Testimonials Mentoring “We were keen to deploy mentoring in our organization to meet the development needs of some of our employees. Although we were not short when it came to putting together guidelines on how to roll out a mentoring programme, we were at loss when it came to training mentors and HR. Nowhere did we find what Contact Consulting have provided us with. They designed a complete process and programme which provided our HR with all the tools ne...
Mentee Training: Mentee Training Mentoring can help you within your organisation and can be a real opportunity to access people with different views, experiences and perspectives. Mentors can help you understand your strengths and areas for development and can help you to map out a career path for the future. Many mentees find the experience motivating and developmental and it frequently rewards them with increased job satisfaction and improved career prospects. There are some key skills and proce...
Mentor Training: Mentor Training Really good mentors are people who can be guides to help others expand their horizons. A great starting point is to be either an inspiring leader or a manager who is really interested in the development of others. There are a number of key skills involved in being a sucessful mentor and being able to establish a really productive mentoring relationship. We offer bespoke mentor training programmes for companies who are interesting in introducing a sucessful and cost ef...
Managing Performance Case Study: Managing Performance Case study - NDS Now part of Cisco, we have worked in the area of managing performance with this world leader in solutions for digital TV. From the introduction of a new performance management approach through to its current well-established position, we have been responsible for training managers and team leaders in the processes to be followed, the tools to use and the management skills required to effectively manage performance in a fast-moving, international, tec...
Home: Welcome We are an international management consultancy who specialise in developing the capability of people to lead, manage and perform. We are experts in the areas of leadership, management development, coaching, mentoring, training and personal effectiveness. {SLIDESHOWHERE} We have a strong track record in designing and delivering development programmes for international and UK clients. The strength of our team is our ability to work in partnership with you to create solutions ...
About Us: Company Overview For more than 20 years we have designed and delivered practical and bespoke training and development solutions. Based in Dorchester, we work extensively in the UK and internationally. We are passionate about developing people to improve the performance of their businesses. We are enthusiastic, professional, practical and stimulating; a business which clients enjoy dealing with and which leaves them more confident and capable as a result. We are responsive and proactive and id...
Management: Management Development We can help you develop the skills to engage your people to get things done and deliver results. Excellent management skills are crucial to the achievement of sustainable business results and high levels of team and individual performance. The quality of its managers will usually determine how well an organisation can balance the needs of the business and the needs of individuals and make sure that both thrive. Have a look at how we have helped Nestlé Waters deve...
Coaching: Coaching Managers who are good at coaching have the mindset and skills to leverage the potential and performance from others. They help people develop high levels of confidence, engagement, repsonsibility and creative thinking. We see coaching as a question based, action-oriented process to focus someone on what they actually do, and through questioning draw out how they believe that might be improved and developed. Good coaching builds competence and confidence. Coach - Motivate - Engage - ...
Talent Development: Talent Development Are you looking to introduce tools and processes that will retain and build your talent pool and sustain organisational capability and effectiveness? We have worked with our clients on the following to support the development of their organisations and people – Mentoring schemes Individual assessments Intern schemes High performance working Managing Performance and appraisal systems Competency frameworks Role profiling Toolkits HR specialist services&n...
One Day Training Courses: One Day Training Courses Two things distinguish our one-day training courses. They are designed to respond to what organisations are wanting in the future and to give you as much flexibility as possible in the way you buy training for your people. In the future – Work environments need to reflect the challenge of gender balance and become more amenable to the needs and styles of men and women. Managers must have more of a coaching mind-set to allow ideas and ...
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Contact Consulting Supports New Intern Scheme: Contact Consulting Supports New Intern Scheme We are delighted to be working with SG Smith on their first Intern Scheme, supporting them in the selection; recruitment; and training of the four undergraduates chosen for a 12 month placement based at their various Audi centres in South London. Within the 12 months the undergraduates are to learn all areas of the business through 'on the job' training and 'off the job' training events and programmes prov...
The Challenges of Embedding Coaching: The Challenges of Embedding Coaching Increasingly organisations are expecting their managers to become good at coaching. The reasons for this typically include – the need for more empowerment, the need to improve employee engagement, the need to create more learning and drive more continuous improvement, the need to improve sales or customer experience and the need to develop and retain potential. Understanding what coaching is and then being able to do it well often proves more diff...
World-Wide Mentoring Schemes: World-Wide Mentoring Schemes We are delighted to be helping Nestlé and Nestlé Waters launch their Mentoring Schemes on a world-wide basis. In the last few months we have trained Mentors and Mentees in Turkey, Dubai, France and the UK. We wish them every success with their schemes and are very pleased with the positive feedback we have received: "Nowhere else did we find what Contact Consulting have provided us with! They designed a complete p...
