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Management Change: Change Management Most change outcomes succeed or fail on the co-operation of the people who must make the changes. Successful change agents appreciate that change only happens through people and that they have to pay equal attention to the people, behavioural and cultural dimensions of change as they do the process, logical and technical aspects. We believe that until behaviour changes, nothing changes. We have delivered bespoke classroom based change management progra...
Management Retail Training: Management - Training Retail Managers Great retail managers not only have an eye for an opportunity and an instinct for a sale, they also get their teams motivated and properly focused. We have extensive experience of working with retail managers in the luxury, high street, mail order and automotive sectors. We understand the mind-set and the operational challenges that retail managers face. The need to lead from the front, energise the team and at the same time empower and coach their staff, ...
Management Gender Balance: Management - Gender Balanced The business case for more gender balance has been powerfully made and is accepted by most organisations. The challenge remains how to achieve it in a way that is realistic, inclusive and sustainable. We think the biggest challenge lies in changing the nature of corporate culture, which in the overwhelming number of cases is very masculine. This leads to a lot of leadership and management behaviour that unconsciously values some behaviours and ways of working...
Executive Coaching: Executive Coaching There are times when individual coaching is an extremely cost-effective way for organisations to provide support to key individuals. The intensity and momentum that individual coaching provides means that rapid steps forward can be made with minimal time away from work. Typical of our current and recent individual executive coaching assignments are the following – Helping a senior female executive integrate into a very different organisational culture and buil...
Training Managers to Coach: Training Managers to Coach Have you identified the need for your people to be more innovative and help drive improvements and efficiency? Do you want your managers to get closer to what is actually going on and to talk to their people about how they can improve what they are doing? Perhaps in your business there is a need to raise levels of engagement through increased empowerment and personal development so that you can secure more sustainable success? Or maybe you are just looking for less t...
Delegation Skills: Delegation Skills Delegation Skills is one of our one day courses. AIM: The ability to delegate well helps motivate others by giving them more interesting and challenging work and frees precious time to help you focus on your priorities. The aim of this course is to introduce you to a series of tools and techniques to help you delegate successfully. You will learn which of your tasks are best to delegate, how to assess the most appropriate person to do that task, and how to c...
Developing Assertiveness: Developing Assertiveness - One Day Course Developing Assertiveness is one of our one day courses. AIM: The absence of assertiveness is often at the heart of interpersonal and personal difficulties at work. This programme is designed to teach you the fundamental strategies for communicating assertively and developing productive, successful working relationships. It contains lots of practical tips and ideas to help you get your messages across in a more impactful manner and ...
Effective Meetings: Effective Meetings - One Day Course Effective Meetings is one of our one day courses. AIM: Time is a precious resource and no-one wants their time wasted. Yet many of the business meetings we attend leave us with the feeling that nothing much has been accomplished and our time could have been better spent elsewhere. This course will give you the skills and tools to achieve more focused and productive meetings. Participants at these meetings will leave with more energy and enthusias...
Handling Conflict: Handling Conflict Handling Conflict is one of our one day courses AIM: Conflict at work can waste energy and time, and frequently de-motivates other as well as the people directly involved. Many people are afraid of dealing with it and prefer to ignore it, often with serious consequences. If it is recognised, acknowledged and handled constructively it can be a really positive force, and will release and energy and renew commitment. The aim of this course is to enable you to develop the s...
Influencing and Managing Stakeholders: Influencing and Managing Stakeholders Influencing and Managing Stakeholders is one of our one day courses. AIM: As businesses move towards flatter structures, the ability to successfully influence others without direct authority is an essential skill. In order to work effectively, people need to be able to build relationships with the right people using a range of communication styles to gain buy-in, achieve alignment and ensure action. Alongside this, skilled influe...
Managing Emotions: Managing Emotions Managing Emotions is one of our one day courses AIM: Pressure for results, long hours, change, demanding ambiguous situations can all produce emotional reactions that can frequently take us by surprise. Whilst all of us are susceptible to sudden emotional reactions, there will be some people who have more difficulty controlling themselves.Their behaviour can quickly destroy trust and working relationships with negative consequences for performance. This course...
Managing Underperformers: Managing Underperformers Managing Underperformers is one of our one day courses. AIM: When you have an underperformer in your team, they take up a lot of management time and drain the motivation of the team as a whole. Being able to turn the situation around as quickly and as painlessly as possible is an essential skill. The aim of this course is to help identify the real causes of underperformance and, having identified them correctly, know and apply the best fit solution...
Managing Your Time: Managing Your Time Managing Your Time is one of our one day courses. AIM: Managing your time is common sense, but it is not always common practice. If we are honest, our behaviour is often driven by the amount of short term pleasure we gain from doing something. Many of us enjoy being driven by events, the urgency of a situation, crises, successful fire-fighting etc. If we are not careful it becomes the norm. But whilst these activities can provide a short term burst of energy, in...
Performance Feedback: Performance Feedback Performance Feedback is one of our one day courses. AIM: When we think about giving others feedback on their performance, the first thought that comes to mind is usually negative. Too often givers focus on bad news and no-one really enjoys doing that! Recipients often expect only criticism and become ready to defend and argue. The aim of this course is to enable you to give regular, relevant feedback, both positive and negative. It will help you see the ...
Presentation Skills: Presentation Skills Presentation skills is one of our one day courses AIM:Would you like your presentations to have more impact? Would you like to feel more confident and clear when you make a presentation? The aim of this course is to enhance your presentation skills so that you presentations are more professional and successful. It will help you use your voice, posture and tone to really engage your audience. OBJECTIVES: At the end of this workshop you will be able to: Prepare, stru...
Reviewing and Appraising Performance: Reviewing and Appraising Performance Reviewing and Appraising Performance is one of our one day courses. AIM: The ability to effectively discuss your peoples’ performance with them is an essential management skill to ensure they continue to deliver the high levels of performance the business requires. The difficulty is these conversations either take place too infrequently or become too formulaic. They therefore lose their meaning and purpose de-motivating both the e...
Louis Vuitton Retail Leadership Challenge: Management Case Study - Louis Vuitton Retail Leadership Challenge This world leading luxury brand has experienced fast growth in its global store network resulting in the need to ensure the right retail management capability is in place to lead and manage the stores. This programme aimed in the beginning at the managers of Maisons and Global Stores quickly became the standard, global programme for front-line retail managers. Its emphasis is on helping retail managers develop the people manage...
NDS Managing Change: Management Case Study - NDS Managing Change We have worked in the area of managing performance with this world leader in solutions for digital TV for a number of years. Recently NDS became part of CISCO. This was an uncertain time for managers and individuals in NDS. We designed and delivered a series of one day change workshops which successfully helped support individuals and managers with the change they were experiencing. Comments from the programme included – &qu...
Nestlé Waters Change Toolkit: Management Case Study - Nestlé Waters Change Toolkit Nestle Continuous Excellence (NCE) is Nestlé Waters’ LEAN change initiative. We were asked to design, write and produce a bespoke toolkit which would help NCE champions to support managers in the implementation of NCE. We created the NCE Transformation toolkit with a specific purpose of helping people to engage in the NCE journey. The toolkit is practical, colourful, user friendly and has a journey...
Nestlé Waters Essentials of Management: Management Case study - Nestlé Waters - The Essentials of Management This organisation, part of the Nestlé global business, was in a period of consolidation after several years of rapid acquisition-led growth. Its traditional hierarchical masculine management style was serving it poorly when it came to meeting the challenges of fostering innovation, developing talent and dealing with environmental concerns and the prospect of increased local competition. What was identi...
Mentoring: Mentoring Research has shown that formal mentoring can be of benefit to companies in a number of different ways. It can - Ensure that companies optimise their talent pool by offering a cost effective development opportunity to those with high potential Improve retention and development of talent within the company therby minimising the costs of recruitment Promote a culture of feedback and development Ensure senior people with more experience can share their ...
Talent Development Case Studies: Talent Development Case Studies We have worked with many clients to help them develop people in their organisation. Please find below a small selection of the work we have completed. Building the capability of HRBPs - Nestlé Toolkits Intern Scheme - S G Smith Mentoring - Nestlé Waters Selecting partners for franchise opportunities - Volkswagen Group UK If you would like to talk to us about developing your people please get in touch - we look forward to hearing f...
Meet the Team: Meet the Team Graham Stickland - Founder and Director Graham has extensive experience in helping global organisations address leadership and management capability challenges. He is skilled in designing learning events which impact participants and really help move the business forward. ...
Our Newsletters: Welcome to our newsletter page February 2013 newsletter If you would like to be kept up to date on current thinking and ideas about leading and managing people, please subscribe here....
How We Work: How We Work We will work with you to understand your business and your objectives in order to design a bespoke, practical solution which will work. Our development programmes are interactive, challenging, encourage debate and are designed to ensure all learning is relevant and can be applied quickly and effectively back in the workplace. We believe in transferring knowledge and skills and we run a number of Train the Trainer Programmes for a range of clients. With the right training and...
Values: Values We understand the importance of values to an excellent organisation. Our own values provide the frame of reference for the way we work together internally and with our clients. These are our values - Integrity We only work with businesses with whom we know we can add value and develop bespoke solutions that have the power to transform. Personal We listen and work together with our clients to create a unique service that meets their needs directly and deli...
Terms and Conditions: Terms and Conditions for Website Usage Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Contact Consulting's relationship with you in relation to this website. The term 'Contact Consulting' or 'us' or 'we' refers to the owner of the website. The term 'you' refers to the user or viewer of our website. ...
Privacy Policy: Privacy Policy This is a privacy policy for Contact Consulting. We respect your privacy. Here is an outline of the information that Alacrify gathers, how it is used, and how you can opt-out. If you have any questions about this privacy policy, please either write to us at: Contact Consulting Herringston Barn, Units 6-7, Herringston, Dorchester DT2 9PU UK or email info@contactconsultinguk.com Site Visits Whenever you request a page through your browser, information i...
Leadership Case Study: Case study - Louis Vuitton - Leadership Challenge Our work with Louis Vuitton is typical of the way we like to approach leadership development. The Leadership Challenge programme is intrinsically linked to the growth of Louis Vuitton as the world leader in the luxury goods market. Delivered to the top one hundred and forty executives worldwide, our programme is designed to develop the specific leadership qualities and behaviour necessary to achieve business success now and in the future. ...
Leadership Testimonials: Leadership Testimonials "Helen and Hilary did a fantastic job and I thank them for that. This event has been a great opportunity for the forming leadership team to understand differences in styles and learn how to best use skillsets. This was also the moment to realize what areas of improvement the Team has to start dealing with." -Group IS - Operations Services Director José Curras, Nexans - Leading through Change - May 2012 "Certainly one of the most...
Management Testimonials: Management Testimonials "The training was a great moment for me, Andrew was a great facilitator and the Team was just fantastic where we were able to exchange lots of learning and best practices. The training itself was very informative and educative and I personally had lots of take away that I started deploying in my store." Dimensions of Leadership, Milan 2013. Rony Abou Rjeily Store Manager Louis Vuitton,Abu Dhabi "I just loved the course, Andrew was really...
Management Case Studies: Management Case Studies Please see below for examples of management development work we have done with clients - Retail Leadership Challenge - Louis Vuitton Nestlé Waters - The Essentials of Management NDS - Managing Change Workshops Nestlé Waters - LEAN Change Toolkit Please get in touch if you would like help developing your managers...
Coaching Case Study: Coaching Case Study - Harwoods "Following my promotion from Line Manager to Director, Contact Consulting designed a bespoke development plan that over a three month pre-appointment period prepared me for the Leadership challenges I would face when I began the role. Through 6 intensive one on one coaching sessions we talked through many of the situations I now face on a daily basis. As a result I react to these situations in a far more confident and professional way than I would have befor...
Coaching Testimonials: Coaching Testimonials "My individual coaching with Contact Consulting enabled me to understand the reasons I react and feel the way I do within certain situations and when dealing with certain challenging people. It allowed me to develop as an individual by increasing awareness, confidence and belief which in turn allowed me to develop and execute ideas I had which I may have held back from acting upon previously. As a result of this, I believe Colbornes now has a manager who ...
Training Course Case Studies: Training Course Case Studies Case study 1 -The Walt Disney Company Our Influencing Skills course has featured in the Disney Executive Development Curriculum for more than ten years. This international programme, originally launched within Disney Consumer Products in Paris, helps individuals and managers operate productively both in the Disney environment and with partners, licensees and suppliers. Giving them insight into different influencing styles, participants are able through exercises, ...
Talent Development Testimonials: Talent Development Testimonials Mentoring “We were keen to deploy mentoring in our organization to meet the development needs of some of our employees. Although we were not short when it came to putting together guidelines on how to roll out a mentoring programme, we were at loss when it came to training mentors and HR. Nowhere did we find what Contact Consulting have provided us with. They designed a complete process and programme which provided our HR with all the tools ne...
Mentee Training: Mentee Training Mentoring can help you within your organisation and can be a real opportunity to access people with different views, experiences and perspectives. Mentors can help you understand your strengths and areas for development and can help you to map out a career path for the future. Many mentees find the experience motivating and developmental and it frequently rewards them with increased job satisfaction and improved career prospects. There are some key skills and proce...
Mentor Training: Mentor Training Really good mentors are people who can be guides to help others expand their horizons. A great starting point is to be either an inspiring leader or a manager who is really interested in the development of others. There are a number of key skills involved in being a sucessful mentor and being able to establish a really productive mentoring relationship. We offer bespoke mentor training programmes for companies who are interesting in introducing a sucessful and cost ef...
Assessment and Development Case Study: Case study - Volkswagen Group UK Selecting the right partners for franchise opportunities within this prestigious Group’s networks is a key element in ensuring business success. Increasingly, the decision that needs to be made is not just about the suitability of individuals but about partnerships and teams and not just about current attributes but also how individuals might develop in the future. We have worked with franchising experts and business analysts to develop in-depth reports t...
HR Services and Support Case Study: HR Services and Support Case Study - Nestlé Manager's Toolkit The purpose of the Manager’s Toolkit is to help HR Managers, globally within Nestlé, to step up to their role as Business Partners. The Toolkit is an important part of HR’s resources aimed at strengthening the skills of managers throughout the company. We have created the contents and managed the design, printing, production and collation of the Toolkit. It has been designed to be used by HR managers fo...
Managing Performance Case Study: Managing Performance Case study - NDS Now part of Cisco, we have worked in the area of managing performance with this world leader in solutions for digital TV. From the introduction of a new performance management approach through to its current well-established position, we have been responsible for training managers and team leaders in the processes to be followed, the tools to use and the management skills required to effectively manage performance in a fast-moving, international, tec...
Mentoring Case Study: Creating Mentoring Excellence in Nestlé Waters We have just recently completed a mentoring project for Nestlé Waters which was very well received. Nestlé Waters wanted to retain and engage talent throughout the organisation and to help accelerate the career development of high potential people. Formal mentoring programmes were specifically identified in Nestlé as one of the best ways to support people of potential to achieve their mid to long term career developm...
Home: Welcome We are an international management consultancy who specialise in developing the capability of people to lead, manage and perform. We are experts in the areas of leadership, management development, coaching, mentoring, training and personal effectiveness. {SLIDESHOWHERE} We have a strong track record in designing and delivering development programmes for international and UK clients. The strength of our team is our ability to work in partnership with you to create solutions ...
Get in Touch: Contact Us We would love to talk to you about your business needs - please get in touch and we look forward to hearing from you. Contact Consulting Herringston Barn, Units 6-7, Herringston, Dorchester DT2 9PU UK T: +44 (0)1305 257430 E: info@contactconsultinguk.com...
About Us: Company Overview For more than 20 years we have designed and delivered practical and bespoke training and development solutions. Based in Dorchester, we work extensively in the UK and internationally. We are passionate about developing people to improve the performance of their businesses. We are enthusiastic, professional, practical and stimulating; a business which clients enjoy dealing with and which leaves them more confident and capable as a result. We are responsive and proactive and id...
Leadership: Leadership Development We can help you develop the right people to energise your business and take it forward. Great leaders can make sure everyone is aligned with and focused on the purpose, direction and goals of the business. Leaders need to deliver business results in an environment that is complex and demanding, to provide a sense of purpose and meaning for people, and, most importantly, to have enough self-awareness and confidence to judge when change is needed and to make it happen. En...
Management: Management Development We can help you develop the skills to engage your people to get things done and deliver results. Excellent management skills are crucial to the achievement of sustainable business results and high levels of team and individual performance. The quality of its managers will usually determine how well an organisation can balance the needs of the business and the needs of individuals and make sure that both thrive. Have a look at how we have helped Nestlé Waters deve...
Coaching: Coaching Managers who are good at coaching have the mindset and skills to leverage the potential and performance from others. They help people develop high levels of confidence, engagement, repsonsibility and creative thinking. We see coaching as a question based, action-oriented process to focus someone on what they actually do, and through questioning draw out how they believe that might be improved and developed. Good coaching builds competence and confidence. Coach - Motivate - Engage - ...
Talent Development: Talent Development Are you looking to introduce tools and processes that will retain and build your talent pool and sustain organisational capability and effectiveness? We have worked with our clients on the following to support the development of their organisations and people – Mentoring schemes Individual assessments Intern schemes High performance working Managing Performance and appraisal systems Competency frameworks Role profiling Toolkits HR specialist services&n...
Assessment and Development: Assessment & Development Making the right decisions about people is extremely important. Get it right and there is every opportunity that the business and the individual will flourish. Get it wrong and there can be consequences that will consume lots of management time down the line. Whether the need is to choose between candidates for a position or to identify and develop key people for a talent pipeline, an independent, in-depth objective analysis of individuals can be enormously help...
HR Services and Support: HR Services and Support As a management rather than HR consultancy we are able to see HR from a business perspective. We can see that HR professionals need to be developed and equipped for their role as Business Partners. For many this involves getting closer to the business and the issues it faces and acquiring key personal and organisational skills. Only then will HR be seen as credible, strategic partners able to bring forward pragmatic and business focussed solutions. Our research, our ...
Managing Performance: Managing Performance Getting the best from people is an ongoing challenge for all businesses. Managing performance, probably above all others, is the area of managerial work where people request the most help. Doing it well can make a huge difference to motivation and results. Good measures of success need to be combined with the right skills and be supported by the right systems and processes. To achieve and maintain high performance organisations must ensure that people have the maximum emo...
One Day Training Courses: One Day Training Courses Two things distinguish our one-day training courses. They are designed to respond to what organisations are wanting in the future and to give you as much flexibility as possible in the way you buy training for your people. In the future – Work environments need to reflect the challenge of gender balance and become more amenable to the needs and styles of men and women. Managers must have more of a coaching mind-set to allow ideas and ...
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Male Corporate Culture - the Challenge of keeping Women in the Talent pipeline: Male Corporate Culture – the challenge of keeping women in the talent pipeline. Intuitively a lot of us will agree with findings from a recent survey of 600 Directors (see www.hrmagazine.co.uk 25th April 2013) which claim that the single biggest barrier to women reaching the top of organisations is “male corporate culture”. The claim is that male corporate culture is key to why so many talented women reduce the time they are willing to stay and develop their caree...
Contact Consulting Coaching Videos!: Contact Consulting Coaching Videos! It has been a busy time at Contact Consulting recently with the launch of our new look website and branding, as well as the creation of our Coaching videos to support our programmes. We have been working with Julian Watkiss and his team from Creative Media Apprentices, based at Weymouth College. The videos show situations the Coach may find themselves in after they have been on one of our Coaching programmes and are back in the workplace. We ...
Contact Consulting Supports New Intern Scheme: Contact Consulting Supports New Intern Scheme We are delighted to be working with SG Smith on their first Intern Scheme, supporting them in the selection; recruitment; and training of the four undergraduates chosen for a 12 month placement based at their various Audi centres in South London. Within the 12 months the undergraduates are to learn all areas of the business through 'on the job' training and 'off the job' training events and programmes prov...
The Devil is so Often in the Detail!: The Devil is so Often in the Detail! The CMI “Good health is good business" report rightly identifies the impact the “struggling economy” is having on levels of stress, squeezed pay and long hours. Measures of health and well-being may well be identifying how we are all at risk in these difficult times. However, when you look at the detail of the report there is a firm acknowledgement that without a move to a more modern, empowering and less autocratic style...
Dimensions of Leadership: Dimensions of Leadership - Retail Store Managers One of our tutors, Andrew Jones has recently returned from Milan having delivered a successful 'Dimensions of Leadership' programme for Louis Vuitton Northern Europe, aimed at retail store managers. If you would like to discuss how we can assist your Managers to develop excellent retail leadership skills, please get in touch...
The Challenges of Embedding Coaching: The Challenges of Embedding Coaching Increasingly organisations are expecting their managers to become good at coaching. The reasons for this typically include – the need for more empowerment, the need to improve employee engagement, the need to create more learning and drive more continuous improvement, the need to improve sales or customer experience and the need to develop and retain potential. Understanding what coaching is and then being able to do it well often proves more diff...
Change Management Toolkit: Change Management Toolkit Practical toolkit for change agents who are responsible for facilitating change in their geographical areas and markets We have written, designed and produced a comprehensive toolkit in partnership with Nestlé Waters to support their NCE (Nestlé Continuous Excellence) change initiative. It has six sections in total, each focussing on a key element of change. These include understanding change and its impact, scanning the environment, creating stakeho...
Sign up to our e-newsletter!: Sign up to our e-newsletter! Contact Consulting are lauching an e-newsletter which will include current thinking and ideas on leading and managing people. If you would like to receive this, please click here to subscribe...
World-Wide Mentoring Schemes: World-Wide Mentoring Schemes We are delighted to be helping Nestlé and Nestlé Waters launch their Mentoring Schemes on a world-wide basis. In the last few months we have trained Mentors and Mentees in Turkey, Dubai, France and the UK. We wish them every success with their schemes and are very pleased with the positive feedback we have received: "Nowhere else did we find what Contact Consulting have provided us with! They designed a complete p...
What do Leaders Need to Have?: What do Leaders Need to Have? Empathy or toughness? What we need from our leaders is the ability to combine the two – an edge. An article in a recent Harvard Business Review (HBR) raised one of the age-old dilemmas when looking at leaders. Should they be loved or feared? If they are loved they are probably fair and show lots of empathy. If they are feared they probably are tough and do not always consider their impact on others. Surely what we need from our leaders is not either empathy...
Nestlé Waters - Mentoring Toolkit: Nestlé Waters - Mentoring Toolkit The Nestlé Manager's Toolkit has been further enhanced by the launch of a new section on Mentoring. Packed with useful exercises, models and practical tips, it is aimed at helping HRBPs develop in mentors and mentees the right mindset, skills and practices to embed successful mentoring schemes in their organisations within Nestlé Waters. Designed and produced by Contact Consulting in conjunction with Nestlé Waters and Winfrit...
